Warranty Conditions

  1. This warranty contract only applies to the sale of toilet solutions and other new products. For consumers, the warranty applies for between 2 and 10 years from the date of delivery, please see the warranty period for your specific product. For certain wearing and expendable parts, the following warranty periods apply: heating element: 1 year, ash pan: 2 years, thermal sensor: 2 years and fan: 3 years. For spare parts, a warranty period of 3 months apply. If the product is used in a business context, the warranty applies for 1 year from the date of delivery, regardless of product.
  2. On the condition that all the information included in the complaint is correct, and that the date of delivery is verified with a proof of purchase and the installation is verified with pictures, Separett AB, henceforth called the Manufacturer, in cases of defects or damage to the product – exempting those cases specified under point 5 – undertakes to reimburse any costs for labour and material on the condition that the repairs were carried out by a service partner designated by the Manufacturer. The buyer undertakes to report the defect or damage to the seller or the Manufacturer without undue delay after discovery. The buyer shall be instructed by the Manufacturer or seller as to which service partner should carry out the repairs. Thereafter, upon contacting the service partner, the buyer shall arrange transport to and from the service centre, and bear any costs and risks in connection with it.
  3. To remedy any faults, the buyer shall hand in the product to the Manufacturer or a service partner designated by the Manufacturer. The product may also be sent to the Manufacturer or to a service partner designated by the Manufacturer. Such transport will be arranged at the risk and expense of the buyer.
  4. The repairs will be carried out without undue delay from the time the buyer reported the fault and transported the product to the Manufacturer or to a service partner designated by the Manufacturer. What constitutes undue delay depends on i.a. the buyers needs for the product, access to spare parts and the capacity of the service partner.
  5. The Manufacturer’s liability does not include that which may be considered normal wear and tear, normal corrosion or flaws in the surface layer that do not impact the functionality of the product. Neither does the liability include accidents, e.g. faults caused by lightning strikes. Neither does the buyer have the right to invoke faults if the service/repair was carried out by someone other than a service partner designated by the Manufacturer, if original parts were not used, that use of the product continued after a fault was discovered, that the product was used more extensively than what is in accordance with the Manufacturer’s recommendations, that the product was not used with reasonable precautions or that the product was not undergo service and maintenance in accordance with the Manufacturer’s instructions. The Manufacturer reserves the right to make an expert assessment concerning any warranty repairs. The Manufacturer’s liability does not include transport damage.
  6. In case of faults that fall outside of the conditions of this warranty, the Manufacturer undertakes to submit an estimate for remedying the fault.
  7. Any disputes arising from the interpretation of this warranty contract shall primarily be settled by the parties through agreement. If no such agreement can be reached, the dispute shall finally be settled through expedited arbitration at the Stockholm Chamber of Commerce.